ctcLink for Staff

Important Notices

Notice of Service Disruptions in October and November Due to ctcLink System Conversion
At eight colleges — Bellevue College, Bellingham Technical College, Big Bend Community College, Everett Community College, Grays Harbor College, Green River College, Skagit Valley College, Whatcom Community College — DG5 is the largest ctcLink deployment group yet.

These colleges will convert to ctcLink over three weekends in October and November. ctcLink will be offline for all ctcLink colleges, including Seattle Colleges, during each conversion weekend. We will want to take these outages into account when planning for Fall Quarter activities and Winter Quarter 2022 registration timelines.

  • NEW: Thursday, Oct. 21, 9 p.m. until Friday, Oct. 22, 4 a.m. for Bio-Demo Conversion 
  • UPDATED: Friday, Oct. 22 at 3 p.m. to Monday, Oct. 25 at 8 a.m.: Weekend Conversion for DG5-B – Bellingham Technical College, Big Bend Community College, and Whatcom Community College 
  • NEW: Thursday, Nov. 4, 9 p.m. until Friday, Nov. 5, 4 a.m. for Bio-Demo Conversion 
  • UPDATED: Friday, Nov. 3 at 3 p.m. to Monday, Nov. 8 at 8 a.m.: Weekend Conversion for DG5-C – Bellevue College, Everett Community College, and Grays Harbor College

Notes on Bio-Demo Conversion 

  • SBCTC will be performing bio-demo conversion in support of weekend conversions. 
  • The Campus Solutions and Human Capital Management pillars will be unavailable during the maintenance period. 
  • The Portal and Finance pillars will remain online during the maintenance period. 
  • Admissions (OAAP) and HighPoint Mobile HCX pages will be unavailable during the maintenance period.  
  • Integration between Campus CE and ctcLink will be unavailable during the maintenance period. 
  • Canvas will not be impacted. 

Notes on Weekend Conversion 

  • SBCTC will be performing Weekend Conversion activities.  
  • The entire ctcLink environment will remain offline during the Weekend Conversion dates noted above. 
  • A portal message will be added the week of the maintenance period. 
  • Users who attempt to login will be redirected to an outage page during the maintenance period. 
  • Admissions (OAAP) and HighPoint Mobile HCX pages will be unavailable during the maintenance period. 
  • Integration between Campus CE and ctcLink will be unavailable during the maintenance period. 
  • Canvas and Starfish will not be impacted. However, if students need to reset their Canvas password, that is done via ctcLink, since Canvas uses the ctcLink ID and password. 

Q: I’m unable to log into ctcLink after updating my password and activating multi-factor authentication, do you have some suggestions?

A: Try clearing the history and cache of your primary browser or log out of your browser and close it, then reopen it and log it. Also try logging in to ctcLink with your new password in a different browser.

Also refer to the ctcLink Updates web page for the latest information.

Training

ctcLink is a large system with many capabilities. As such, systemic training will be a crucial component of a successful implementation. The training will consist of the following:

  • Canvas self-paced training courses
  • Instructor-led online training
  • User-acceptance training
  • End-user training

Visit the ctcLink Training page to learn more and enroll in training courses on Canvas.
 

Help Resources for Employees

Listservs

The following listservs offer resources and perspectives on specific areas of interest. Click on the links to subscribe.

  • ctcLink News – Subscribe to the ctcLink Connect blog 
  • ctcLink Mobile – Information about mobile upgrades, fixes, downtimes
  • ctcLinkCSSupportCampus Solutions (CS) – Academic Advisement, Campus Community, Campus Self-Service, Financial Aid, Recruiting and Admissions, Student Financials, Student Records
  • ctcLinkSME_FINFinance (FIN) – Accounts Payable, Accounts Receivable, Billing, Commitment Control, Expenses, Financials, General
  • ctcLinkFinAidSupport Financial Aid (FA) – Assessing Eligibility, Authorizing/Disbursing Aid, Awarding and Packaging/Repackaging, Direct Loans, Disbursement, Federal Applications, Pell, Perkins, Return of Title IV Funds, Satisfactory Academic Progress, Self-Service, Work-Study
  • ctcLinkSME_StuFinStudent Financials (SF) – Billing, Cashiering, Collections, Fee & Tuition Calculation, General Ledger Interaction, Payment Plans, Refunds, Student Receivables, Tax Forms
  • ctcLinkSME-HCMHuman Capital Management (HCM)  – Absence Management, Benefits, Payroll, Employee Self-Service, Faculty Workload, Manager Self-Service, Talent Acquisition Management - Recruiting, Time and Labor, Workforce Administration
  • ctcLinkSME-rptGeneral Reporting  – Reporting tools and functionality, query training and development (if you completed the first query training course you are already subscribed)
  • ctcLink-CodingGeneral Coding
  • ctcLink-Security  – ctcLink Security
  • ctcLink-OAAP –  Online Admissions Application Portal Admins

Email Updates

Regular updates are sent to employees via email. To view these, check your email or go to the ctcLink Updates web page.