ctcLink for Staff

Planned Service Disruptions

There are occasional times and dates when ctcLink will be offline and unavailable for use. Planned ctcLink outages are scheduled by the Washington State Board for Community and Technical Colleges system office in Olympia and impact all colleges currently using ctcLink. They allow other colleges to be brought onto the ctcLink system and for software updates and upgrades to be made. 

Refer to the schedulePlease plan ahead for these service interruptions as you consider your activities.

Please note, these outages WILL NOT affect access to course materials on Canvas or services and appointments in Starfish. Canvas and Starfish are separate systems. However, if you need to reset your Canvas password, that is done via ctcLink, since Canvas uses your ctcLink ID and password.

Help Resources for Employees


ctcLink is a large system with many capabilities. As such, systemic training will be a crucial component of a successful implementation. The training will consist of the following:

  • Canvas self-paced training courses
  • Instructor-led online training
  • User-acceptance training
  • End-user training

Visit the ctcLink Training page to learn more and enroll in training courses on Canvas.


The following listservs offer resources and perspectives on specific areas of interest. Click on the links to subscribe.

  • ctcLink News – Subscribe to the ctcLink Connect blog 
  • ctcLink Mobile – Information about mobile upgrades, fixes, downtimes
  • ctcLinkCSSupportCampus Solutions (CS) – Academic Advisement, Campus Community, Campus Self-Service, Financial Aid, Recruiting and Admissions, Student Financials, Student Records
  • ctcLinkSME_FINFinance (FIN) – Accounts Payable, Accounts Receivable, Billing, Commitment Control, Expenses, Financials, General
  • ctcLinkFinAidSupport Financial Aid (FA) – Assessing Eligibility, Authorizing/Disbursing Aid, Awarding and Packaging/Repackaging, Direct Loans, Disbursement, Federal Applications, Pell, Perkins, Return of Title IV Funds, Satisfactory Academic Progress, Self-Service, Work-Study
  • ctcLinkSME_StuFinStudent Financials (SF) – Billing, Cashiering, Collections, Fee & Tuition Calculation, General Ledger Interaction, Payment Plans, Refunds, Student Receivables, Tax Forms
  • ctcLinkSME-HCMHuman Capital Management (HCM)  – Absence Management, Benefits, Payroll, Employee Self-Service, Faculty Workload, Manager Self-Service, Talent Acquisition Management - Recruiting, Time and Labor, Workforce Administration
  • ctcLinkSME-rptGeneral Reporting  – Reporting tools and functionality, query training and development (if you completed the first query training course you are already subscribed)
  • ctcLink-CodingGeneral Coding
  • ctcLink-Security  – ctcLink Security
  • ctcLink-OAAP –  Online Admissions Application Portal Admins

Email Updates

Regular updates are sent to employees via email. To view these, check your email or go to the ctcLink Updates web page.